Hanoi Marvellous Hotel & Spa

- staff: every single staff member was kind, helpful and attentive. they knew us personally, asked about days, if we need any help (like where do i go for a haircut, great tip!) and even prepared early takeaway breakfast for the airport on the checkout morning. thank you!:) - room: very comfortable bed, great selection of tv channels, hot showers, great service. - overall amazing price-quality ratio, i would recommend staying here and i will be back if i am ever in Hanoi again. - breakfast: amazing selection, freshly made for ordering, helpful staff.

Breakfast is good and with enough choices. The location is good and within walking distance to the centre where the lake is. The staff is very good particularly Grace and Iris at the front desk. I was even able to WhatsApp back to the hotel for information while outside of the hotel. They also prepared a sandwich and fruit baox for me take and other guests to take with us as we departed too early to have breakfast before leaving for the tour.

Perfect base in Hanoi in the old quarter! Everything about our stay was amazing Staff at the front desk and restaurant were so friendly and helpful. Leo at the front desk especially helpful - suggesting places for us to visit. Breakfast was a lovely start to the day, can order off menu and also a buffet. Room was large, comfortable, kept nice and cool which was a respite from the heat! Especially lovely feature was offering a shower end of the day, and to relax in the foyer as we were catching overnight train to sapa. Perfect after a day of exploring Absolute perfect place to stay in Hanoi old quarter

The hotel is located in the heart of the Old Quarter, which makes it easy to move around. There is an abundance of eateries and amenities, plenty of things to see and do, during your stay. The rooms are larger than in other parts of the city. Every item is sensibly designed and it made for a comfortable stay. The breakfast is highly-praised by previous hotel guests, and I was curious what the hype was. I stayed in the hotel for 5 days, and the menu was varied each day. There is a selection of eggs, pancakes French toast and even pho that is made to order. The breakfast was a great way to start each day. The most amazing thing about the hotel is the service. I am an avid traveller, and have stayed in many hotels. It is no exaggeration to say that this is the best service I have received. I made my dietary restrictions known to one member of staff, and over the next few days, different persons remembered and made sure I was not eating the wrong food during breakfast. The communication between the staff is also remarkable. Each person knows your schedule, like what time your city tour starts, or the timing of your airport transfer. I often overhear the staff checking in with different guests to find out if their needs have been met, and if they have enjoyed their stay. The staff goes above and beyond to meet your needs. It is easy to recommend eateries around the hotel, but they also go the extra mile to find out what you have eaten and what you liked/disliked before making their recommendations. I know booking.com allows you to give a rating of 10, but if I had it my way, would have given them a 15.

The room, the breakfast, and all the staff very helpful and polite. I had booked round trip taxi from Hanoi airport to our hotel through booking.com. We were 3 people with 3 big bags excepted by all airlines. Pickup was perfect but today the associated taxi company send in a small taxi which would fit in 2 bags and 2 passengers. After talking to the taxi company the lady was very rude and so was the taxi driver who drove off leaving us! Last minute the front office receptionist was extremely helpful to arrange a taxi for us to go to the airport. Thank you so much. Thank you taxi driver.